Enabling two-factor authentication (2FA) on your account

Two-factor authentication (2FA) is a way of adding additional security on your account. 2FA requires you to enter an extra code when you log in or perform some account-sensitive action (e.g. changing your password). The code is generated from an application on your computer or mobile phone.

Setting up 2FA

To enable 2FA for your account you will need an application that manages 2FA codes, such as Google Authenticator, Authy, or 1Password.

Go to the Account Settings page and click Enable.

Enabling 2FA

Enabling 2FA

The wizard will generate a QR code.

QR code for 2FA

QR code for 2FA

You need to scan this code with your 2FA application, then type the code your 2FA application shows. Once completed successfully, 2FA will be active on for your account.

Signing in with 2FA

When you have 2FA turned on for your account, Close.io will ask you for a 2FA code in the following cases:

  • Logging in to Close.io (whether you use the web browser or the desktop app)
  • Changing your password
  • Changing your account email address
  • Disabling 2FA on your account

In each of these cases, you'll be presented with the following screen prompting the 6-digit code from your app.

Prompt to enter your 6-digit authentication code

Prompt to enter your 6-digit authentication code

Managing/removing 2FA

If you want to disable 2FA for your account, go to the Account Settings page again and click the Disable button. Close.io will ask you for both your password and the 2FA code.

If you lose access to your 2FA code generator, contact support@close.io.

You can also see which team members have enabled 2FA for their account by going to the Team & Plans page (under Settings).

Use Team & Plans to see which team members have 2FA enabled.

Use Team & Plans to see which team members have 2FA enabled.